1. Our Logistics Service
We ship internationally via DHL/UPS, or we may use sea shipping if the order weight is more than 21kg, depending on your location.
2. Discount of postage
We are a member of the elite group of international express companies. This affords us preferential prices for shipping. For example, we are a member of EMS and receive a 30% discount from the post office.
3. Shipping & delivery time
After you place an order, we will check your order and send you an invoice within 24 hours. As our old wholesalers, we will take priority in checking your order and preparing stock items for you. We will then send you an invoice, including the accurate postage. Once you have paid, we will send it to you within 1 working day. As a new wholesaler, it generally takes 2 working days to get your parcel to you.
Generally, it takes 7-12 working days to get an item delivered all over the world by DHL/FedEx/UPS, depending on where you live. It usually takes 10-15 working days by EMS (except for Russia). Occasionally, a shortage of goods could lead to a delay in delivery. If this happens, we will send you an email notification and no processes will be done until you respond. We can offer an exchange or cancel service for you according to your will.
4. Calculated the postage
When it comes to the ordering stage, the heavier the better. For example, the EMS express charge is almost the same price for 1 or 5 items, so buy more and save! This is because postage is calculated by weight, so the more you send at once, the cheaper the shipping cost will be per kg.
5. The shipping cost
The shipping cost can vary depending on a few factors: weight, delivery method, and destination country. We find it difficult to declare an exact shipping fee before you place an order (the weight of one-piece bikini is about 0.05kg, but the leather is about 0.3kg /pc). You can choose the shipping company you like; we will also check all the express and suggest the most suitable way for you. If you are not satisfied with our shipping fee, you can also choose to cancel your order or send a pre-paid box to collect your package.
Return Policy
At our store, we always make sure that our products are of good quality and are carefully inspected before shipping. If you do receive a defective product, don't worry, we have a very easy return process. We apologize for any inconvenience this may have caused.
What should you do when you receive a defective product?
If you are not happy with your recent purchase, please do the following:
1. Contact your sales manager through the website’s instant messenger or email within 3 days of receiving the product.
2. Provide photos or videos that clearly show the quality defects of the product.
3. Once it is confirmed that the product is defective (this confirmation process usually takes one day), a refund will be arranged to your original payment method or Dear-Lover account balance without having to return the defective product.
If you are unable to provide photos or video, or if the photos or video provided do not establish a quality defect in the item, all items must be returned in their original condition to be eligible for a refund or exchange. Shipping charges for returns shall be borne by you.
Can I return or cancel my order if it is not a quality issue?
1. Cancellations are accepted before shipment. Orders that have been shipped cannot be cancelled.
2. If you initiate a return or exchange for a reason other than a quality defect, you will be responsible for the return shipping costs and the redelivery shipping costs.
3. Returns and exchanges are only accepted within 3 days of receipt of the goods.
4. You will receive a refund without having to return the package if: the courier confirms that the package is missing or damaged; we sent the wrong item or sent the wrong size/printed item.
Can I return an item if it is worn, damaged or if the label has been removed?
1. Please only return items that are in the same condition as when you received them- undamaged and unwashed, with tags and packaging still attached.
2. Unfortunately, we cannot accept returns for items that have a non-returnable symbol on them, or for complimentary items.
Refund
1. We will process your refund within 7 business days of confirming it with you. You can choose to have the refund go to your Dear-Lover account or your original payment account (credit or debit cards may take an additional 3-7 business days to process). Thank you for your patience and understanding.
2. Shipping and insurance charges are not refunded.
Important Reminder:
1. It is important not to return items to the sender's address on the package, as this is not our designated return address. Before initiating a return or exchange, kindly contact our sales manager at service@dear-lover.com. Please only ship to the address provided by our sales manager, as shipping to any other address may hinder the processing of your return.
2. Ensure that your return package contains only bxpets.com items. We cannot be held responsible for returning any non-bxpets.com items included in the package.
Email: sales@bxpets.com
Service time: UTC/GMT +8.00 Mondy-Friday 8:30-18:00
More questions please contact us.